Legal

PRIVACY Policy

Last updated: April 2026

Technicolour Smart Repair ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only collect information you give us directly. We do not sell, rent or share your personal data with third parties for marketing purposes.

WHO WE ARE

Technicolour Smart Repair is a mobile vehicle repair service operating across Surrey, Berkshire and Hampshire.

WHAT DATA WE COLLECT

When you contact us via our quote form, WhatsApp or email, we may collect:

Your full name
Phone number
Email address
Postcode / location
Vehicle details (make, model, colour, registration)
Photos of vehicle damage you choose to send us
Description of the repair required

We do not collect sensitive personal data, financial information or payment card details through this website.

HOW WE USE YOUR DATA

We use your information solely to:

Respond to your quote request
Book and carry out your vehicle repair
Contact you about your booking or follow up after a repair
Comply with legal obligations

We do not use your data for automated decision-making or profiling.

LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases under UK GDPR:

Contract — to fulfil a repair service you have requested
Legitimate interests — to respond to enquiries and run our business
Legal obligation — where required by law

HOW LONG WE KEEP YOUR DATA

We retain your personal data only for as long as necessary. Enquiry and booking records are kept for up to 2 years for business purposes, after which they are deleted. You may request deletion at any time.

WHO WE SHARE YOUR DATA WITH

We do not sell or rent your data. We may share limited data with:

WhatsApp / Meta — when you contact us via WhatsApp (subject to their privacy policy)
Microsoft — emails sent to our Outlook address are handled by Microsoft (subject to their privacy policy)

We do not use any third-party marketing, advertising or analytics platforms on this website.

COOKIES

Our website uses a cookie consent banner. If you accept, we may store a small cookie to remember your preference. We do not use tracking, advertising or analytics cookies. You can decline cookies and the site will still function fully.

YOUR RIGHTS

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict how we process your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at Technicolour_repair@outlook.com and we will respond within 30 days.

ICO COMPLAINTS

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be available at technicoloursmart.com/privacy.html. The date at the top of this page shows when it was last updated.

CONTACT US

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Email: Technicolour_repair@outlook.com
WhatsApp: WhatsApp Us